Refund & Cancellation
Last updated October 28, 2026.
This policy is part of our Terms of Service and Client Service Agreement.
Deposits
The 50% deposit reserves your project spot and covers planning and initial work. It is non-refundable once work has started. If you cancel before any work begins, we refund the deposit minus any payment processing fees.
Cancelling a project
You can cancel a project at any time by email. You pay for work completed up to that date, and the deposit is kept as a kill fee. If work completed is worth more than the deposit, we invoice the difference (up to the full project price). You receive the files for any work you have paid for.
After launch
Once a project is complete and the final balance is paid, project fees are not refundable. Bugs caused by our work and reported within 30 days of launch are fixed free of charge.
Monthly care plans
Care plans renew automatically every month. Cancel any time with 30 days' written notice to [email protected]. Service continues until the notice period ends; partial months and fees already paid are not refunded.
Add-ons and shop items
Photo and video add-ons are non-refundable once delivered. Products in our shop are not yet sold online; their return terms will be listed before they go on sale.
Billing mistakes
If you were charged twice or by mistake, email us within 14 days and we will fix it or refund the extra charge.